Refund policy

Valero Travel Return Policy

Welcome to the Valero Travel return policy. We aim to ensure a seamless and reliable experience with every purchase. Below you will find all relevant information regarding returns and refunds.

Returns

You have the right to return your order within 30 days of receipt.
To initiate a return, please contact our customer support at support@valero-travel.com within this period.

Return shipping costs are the responsibility of the customer, unless the product is defective.
If the item is defective, we will reimburse the return shipping costs.

Refunds

Once we have received and inspected the returned item, we aim to process your refund within 5 business days.
The refunded amount will be issued to the original payment method used for the purchase.

Return Conditions

All returned items must be in their original packaging, including all accessories.
Products must be unused and returned in the same condition as received.
Please ensure the return shipment is securely packaged to prevent damage during transit.

Responsibility

Valero Travel is not responsible for delays or damage that may occur during the return shipment.
We recommend inspecting your order within 24 hours of delivery and contacting us immediately if any issues arise.

Contact

If you have any questions regarding our return policy, please contact us at support@valero-travel.com.
Our team will assist you as quickly as possible.

Valero Travel
1 Hilltop Rd, Lo Wai
Fanling, New Territories
Hong Kong

support@valero-travel.com
+1 251-277-3385