Shipping policy
Valero Travel Shipping Policy
Below you will find an overview of our shipping process, delivery times, and how to track your order. We aim to provide a smooth and reliable delivery experience for every customer.
Processing Time
All orders are processed and prepared for shipment within 1–2 business days.
Orders placed before 5:00 PM are prioritized for faster handling.
Delivery Time
Our estimated delivery time is 4–6 business days.
Please note that delivery times may vary slightly depending on your location and possible customs delays.
Shipping
We offer complimentary shipping on all orders.
Australia (Australia Post / StarTrack)
4–6 business days — Free
United Kingdom (Royal Mail / DPD)
4–6 business days — Free
United States (USPS / UPS / FedEx)
4–6 business days — Free
New Zealand (New Zealand Post)
4–6 business days — Free
Singapore (SingPost / J&T Express)
4–6 business days — Free
Other Countries
4–6 business days — Free
Order Tracking
Once your order has been shipped, you will receive an email with tracking information.
This allows you to monitor your shipment and stay informed about the delivery status.
Returns
If you are not satisfied with your order, you may request a return within 30 days of receipt.
Please contact support@valero-travel.com for return instructions.
Return shipping costs are the responsibility of the customer unless the item is defective.
Additional Information
Valero Travel is not responsible for delays or damage during transit.
We recommend inspecting your order within 24 hours of delivery and contacting us immediately if any issues arise.
Contact
If you have any questions regarding shipping, please contact us at:
Valero Travel
1 Hilltop Rd, Lo Wai
Fanling, New Territories
Hong Kong
support@valero-travel.com
+1 251-277-3385